Report an app issue
Tell us what you were trying to do, what happened, and the steps that led to the issue. Include your iPhone or iPad model, iOS or iPadOS version, and Pip version if available.
If Pip shows an error, include its text. Please leave out children’s names, health information, meal photos, and payment details.
Help with photo logging
If camera access was denied, open your device’s Settings, find Pip, and enable Camera access. You can also choose Upload a photo to select an existing meal photo.
Food recognition needs an internet connection. If an error continues, email us with the error text and tell us whether it happened before the camera opened or after you selected a photo. You can use food search while we help.
Subscriptions and purchases
For help accessing your Pip subscription, contact us at the email above. Never send your Apple Account password or payment card details.
To manage or cancel an Apple subscription, open Settings on your device, tap your name, then Subscriptions, and select Pip. See Apple’s subscription instructions for details.
Your data
Pip stores family records on your device. Avoid deleting the app while troubleshooting, as this can remove your local records.
For privacy questions, read our Privacy Policy or email us.